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Privacy Policy

Red Hot Lemon

Our commitment to your privacy

What is this Privacy Policy for?

We are fully committed to the security and protection of our users’ privacy and therefore wish to be completely transparent in the data we may collect and how we use it. The following policy outlines our approach and obligation to the users of Red Hot Lemon.

Privacy Policy

Please note any data collected will always be treated with the utmost security and privacy, we will always abide by legislative requirements and never sell the data to any third party.

The Website

Red Hot Lemon take a proactive approach to user’ privacy and ensure the necessary steps are taken to protect it throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

Red Hot Lemon utilises cookies to enhance the users experience. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislative requirements to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.


Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Google Analytics

The Red Hot Lemon website comes with built-in tracking software to monitor visitors and better understand how our sites are used. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website. It will not store, save or collect personal information. You can read Google's privacy policy here for further information

In simple terms, it helps us monitor if there are any issues with the site. Perhaps there is a page not working correctly and there is a trend of people clicking off it quickly, this notifies us and we can make the relevant changes to improve the user shopping experience. 

For more information please visit the link below.

http://www.google.com/privacy.html

 

Clear GIFs, pixel tags and other technologies

Clear GIFs (also known as web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs, in conjunction with Red Hot Lemon services to, among other things, track the activities of visitors, help us manage content, and compile statistics about site usage.

We and our third-party service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our e-mails are viewed, and track whether our emails are forwarded. We use or may use the data collected through cookies, log files, device identifiers, and clear GIFs to:

Remember information so in subsequent visits a user will not have to re-enter it.
Provide custom, personalized content and information
Monitor the effectiveness of our Services Monitor aggregate metrics such as total number of visitors, traffic, and usage on our website
Diagnose or fix technology problems
Help users efficiently access information after signing in

Contact & Communication

Users contacting Red Hot Lemon do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR) Policy 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Red Hot Lemon will use any information submitted to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receipt of email marketing material. Your details are not passed on to any third parties.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

Red Hot Lemon cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Red Hot Lemon participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. Red Hot Lemon will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Red Hot Lemon use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Red Hot Lemon through our social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses]

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by Red Hot Lemon. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.